{"xsrfToken":"be583190a1541ffc33315438fd018b05aa5ff0c9_lout","branding":{"id":"13","key":"asdsg","name":"Finance","portalBaseUrl":"/servicedesk/customer/portal/13","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/13/53","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#941959","headerLinkHoverBGColor":"#941959","headerBadgeColor":"#941959"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/04b670a1-c297-4ae0-abda-466f4103c059/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMmU4NGMzNC1mZTAzLTRjMDktYjczNC1iYTY1MDJmNTIxYjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA0YjY3MGExLWMyOTctNGFlMC1hYmRhLTQ2NmY0MTAzYzA1OSI6WyJyZWFkIl19LCJleHAiOjE3NDQ2Mzc3NTEsIm5iZiI6MTc0NDYzNzE1MX0.1pZjOeiyYF83SY2LunAVy1-tCZoYYQqFh3rQI1KVFw0&client=a2e84c34-fe03-4c09-b734-ba6502f521b2&mode=fit","logoId":"04b670a1-c297-4ae0-abda-466f4103c059","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Rokt Service Center","sharedPortalName":"Rokt Service Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Rokt Service Center","sharedPortalName":"Rokt Service Center","localeDisplayName":"English (United States)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#25211f","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/26ef37d2-f1b2-440f-9b2c-279cb87d64ac/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMmU4NGMzNC1mZTAzLTRjMDktYjczNC1iYTY1MDJmNTIxYjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI2ZWYzN2QyLWYxYjItNDQwZi05YjJjLTI3OWNiODdkNjRhYyI6WyJyZWFkIl19LCJleHAiOjE3NDQ2Mzc3NTEsIm5iZiI6MTc0NDYzNzE1MX0.iKIMX7nJAZqTyFAAQhD3FGHuIItKV6K81UXbhBsTA2k&client=a2e84c34-fe03-4c09-b734-ba6502f521b2&height=300&mode=fit","bannerMediaApiFileId":"26ef37d2-f1b2-440f-9b2c-279cb87d64ac","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"13","key":"asdsg","projectId":11727,"serviceDeskId":13,"name":"Finance","description":"<p>Raise any finance-related requests from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/13","reqTypes":[{"id":"229","name":"Ads Credit Requests","descriptionHtml":"","callToAction":"Ads Credit Requests","introHtml":"<p>Request a credit for Advertiser spend</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Credit adjustments for the current month's invoice must be submitted &amp; approved by 5 PM EST on the first business day of the following month (e.g., April adjustments to be submitted and approved by the first business day in May).</li>\n <li>Any credit requests after the cutoff date will be issued either as Credit Notes or adjustments to the next invoice</li>\n <li>Credits are applied at the campaign-level - please submit multiple tickets for credits on more than one campaign</li>\n <li>No SLA to credit adjustments as they'll be processed during invoicing. Credit notes requests are subject to an SLA of 3 days</li>\n</ul>","icon":14941,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14941","groups":[50],"key":""},{"id":"710","name":"Bank Documents & Forms Request","descriptionHtml":"","callToAction":"Bank Documents & Forms Request","introHtml":"<p>Submit a support request on the client's vendor forms or acquire Rokt's bank information</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Bank letters, W-9, and blank invoice templates can be found: <a href=\"https://drive.google.com/drive/folders/1ZYoyNrsMHZB7UX2q48R_h_x1aS8hxPql\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://drive.google.com/drive/folders/1ZYoyNrsMHZB7UX2q48R_h_x1aS8hxPql</a></li>\n <li>Subject to an SLA of 5 business days (for urgent requests, please leave a comment on the ticket with the reason for escalation)</li>\n</ul>","icon":14926,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14926","groups":[50],"key":""},{"id":"605","name":"Brex Credit Card & Budget Request","descriptionHtml":"<p>Use this form to submit requests for new budgets in Brex. If you already have a budget setup in Brex please use the 'Request Limit' option in the Brex portal</p>\n<p>See this guru card for more information - <a href=\"https://app.getguru.com/card/i9BnpxbT/Increase-credit-limit-of-your-budget-Brex-Empower\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://app.getguru.com/card/i9BnpxbT/Increase-credit-limit-of-your-budget-Brex-Empower</a></p>","callToAction":"Brex Credit Card & Budget Request","introHtml":"<p>Use this form to submit requests for new budgets in Brex</p>","icon":14918,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14918","groups":[127],"key":""},{"id":"202","name":"Credit Limit Increase","descriptionHtml":"<p>For more info on Credit Limits: <a href=\"https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.l8iojrp60rfy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.l8iojrp60rfy</a></p>","callToAction":"Credit Limit Increase","introHtml":"<p>Request a credit limit increase</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Child account will inherit its parent's credit limit and does not need its own</li>\n <li>For more info on Credit Limits: <a href=\"https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.l8iojrp60rfy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.l8iojrp60rfy</a></li>\n <li>Subject to an SLA of 1 business day (for urgent requests, please leave a comment on the ticket with the reason for escalation)</li>\n</ul>","icon":14945,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14945","groups":[54,50],"key":""},{"id":"712","name":"Credit Terms Update","descriptionHtml":"","callToAction":"Credit Terms Update","introHtml":"<p>Request a credit terms update</p>\n<ul class=\"alternate\" type=\"square\">\n <li>This request is only necessary for accounts that require non-30 days credit terms</li>\n <li>Child account will inherit its parent's credit terms and does not need its own</li>\n <li>For more info on Credit Terms: <a href=\"https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.l8iojrp60rfy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.l8iojrp60rfy</a></li>\n <li>Subject to an SLA of 3 business days (for urgent requests, please leave a comment on the ticket with the reason for escalation)</li>\n</ul>","icon":14916,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14916","groups":[50],"key":""},{"id":"426","name":"Ecommerce Credit Request","descriptionHtml":"","callToAction":"Ecommerce Credit Request","introHtml":"<p>Request a credit for Ecommerce Partner (i.e. for commercial lever)</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Please submit RCI adjustment requests as soon as the adjustment amounts are determined and no later than business day 10 of the following month</li>\n <li>Any credit requests after the cutoff date will be applied to the following month's RCI</li>\n</ul>","icon":14941,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14941","groups":[54],"key":""},{"id":"608","name":"General Payroll request","descriptionHtml":"","callToAction":"General Payroll request","introHtml":"<p>Get assistance for general payroll questions.</p>","icon":14918,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14918","groups":[37],"key":""},{"id":"148","name":"General request","descriptionHtml":"","callToAction":"General request","introHtml":"<p>Get assistance for general accounts questions.</p>","icon":14925,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14925","groups":[37],"key":""},{"id":"549","name":"General Vendor/Supplier Payment request","descriptionHtml":"","callToAction":"General Vendor/Supplier Payment request","introHtml":"<p>Get assistance for general payment questions.</p>","icon":14925,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14925","groups":[127],"key":""},{"id":"210","name":"Invoice for Vendor/Supplier Payment","descriptionHtml":"","callToAction":"Invoice for Vendor/Supplier Payment","introHtml":"<p>Request an invoice be entered into Xero and subsequently paid.</p>","icon":14926,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14926","groups":[127],"key":""},{"id":"711","name":"Invoice Inquiries (all things related to issued invoices)","descriptionHtml":"","callToAction":"Invoice Inquiries (all things related to issued invoices)","introHtml":"<p>Submit a question or investigation request regarding an existing invoice</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Before submitting, please see if the question is already covered in the Billing FAQ doc: <a href=\"https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.4u6qewkssd0g\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.4u6qewkssd0g</a></li>\n <li>Subject to an SLA of 3 business days (for urgent requests, please leave a comment on the ticket with the reason for escalation)</li>\n</ul>","icon":15185,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15185","groups":[50],"key":""},{"id":"559","name":"Non-Standard Ads Agreements & Terms ","descriptionHtml":"","callToAction":"Non-Standard Ads Agreements & Terms ","introHtml":"<p>Submit non-standard billing terms/arrangements for Financial review</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Subject to an SLA of 3 business days (for urgent requests, please leave a comment on the ticket with the reason for escalation)</li>\n</ul>","icon":14919,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14919","groups":[50],"key":""},{"id":"201","name":"Non-Standard Partnership Agreements","descriptionHtml":"","callToAction":"Non-Standard Partnership Agreements","introHtml":"<p>Submit non-standard Partner terms/arrangements for Financial review</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Subject to an SLA of 3 business days (for urgent requests, please leave a comment on the ticket with the reason for escalation)</li>\n</ul>","icon":14915,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14915","groups":[54],"key":""},{"id":"695","name":"Other Ads Request","descriptionHtml":"","callToAction":"Other Ads Request","introHtml":"<p>Submit a request for other Ads inquiries</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Before submitting, please see if the question is already covered in the Billing FAQ doc: <a href=\"https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.u5liufsz25s\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.u5liufsz25s</a></li>\n <li>Subject to an SLA of 5 business days (for urgent requests, please leave a comment on the ticket with the reason for escalation)</li>\n</ul>","icon":14925,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14925","groups":[50],"key":""},{"id":"697","name":"Other Ecommerce Requests","descriptionHtml":"","callToAction":"Other Ecommerce Requests","introHtml":"<p>Submit a request for other Ecommerce inquiries</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Before submitting, please see if the question is already covered in the Billing FAQ doc: <a href=\"https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.u5liufsz25s\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.u5liufsz25s</a></li>\n <li>Subject to an SLA of 5 business days (for urgent requests, please leave a comment on the ticket with the reason for escalation)</li>\n</ul>","icon":14925,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14925","groups":[54],"key":""},{"id":"200","name":"Partner Bank Details Submission","descriptionHtml":"","callToAction":"Partner Bank Details Submission","introHtml":"<p>Submit partner bank information</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Child account will inherit its parent's bank details and does not need its own</li>\n <li>Partner bank details must be verified before being entered into our system. The verification process is usually done over a call with the client.</li>\n <li>Subject to an SLA of 5 business days (for urgent requests, please leave a comment on the ticket with the reason for escalation)</li>\n</ul>","icon":14931,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14931","groups":[54],"key":""},{"id":"199","name":"Partner Payment Inquiries","descriptionHtml":"","callToAction":"Partner Payment Inquiries","introHtml":"<p>Submit an inquiry regarding a scheduled/pending or paid Partner RCI payment</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Estimated payment date, payment status, payment amount and RCI PDFs are available on the RCI Dashboard page in OP</li>\n <li>Before submitting, please see if the question is already covered in the Billing FAQ doc: <a href=\"https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.6x6octtr953d\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.6x6octtr953d</a></li>\n <li>Subject to an SLA of 3 business days (for urgent requests, please leave a comment on the ticket with the reason for escalation)</li>\n</ul>","icon":14918,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14918","groups":[54],"key":""},{"id":"709","name":"Partner Payment Terms Update","descriptionHtml":"","callToAction":"Partner Payment Terms Update","introHtml":"<p>Request a payment terms update</p>\n<ul class=\"alternate\" type=\"square\">\n <li>This request is only necessary for accounts that require non-45 days payment terms</li>\n <li>Child account will inherit its parent's payment terms and does not need its own</li>\n <li>For more info on Payment Terms: <a href=\"https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.l8iojrp60rfy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.l8iojrp60rfy</a></li>\n <li>Subject to an SLA of 3 business days (for urgent requests, please leave a comment on the ticket with the reason for escalation)</li>\n</ul>","icon":14916,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14916","groups":[54],"key":""},{"id":"715","name":"RCI Inquiries (all things related to an issued RCI)","descriptionHtml":"","callToAction":"RCI Inquiries (all things related to an issued RCI)","introHtml":"<p>Submit a question or investigation request regarding an existing RCI</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Before submitting, please see if the question is already covered in the Billing FAQ doc: <a href=\"https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.u5liufsz25s\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.u5liufsz25s</a></li>\n <li>Subject to an SLA of 3 business days (for urgent requests, please leave a comment on the ticket with the reason for escalation)</li>\n</ul>","icon":14906,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14906","groups":[54],"key":""},{"id":"752","name":"Requisition Approval","descriptionHtml":"","callToAction":"Requisition Approval","introHtml":"<p>Use this form to raise requisitions</p>","icon":15371,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15371","groups":[127],"key":""},{"id":"560","name":"Vendor Bank Details Change","descriptionHtml":"","callToAction":"Vendor Bank Details Change","introHtml":"<p>Let the Finance team know about a change in vendor bank details.</p>","icon":15212,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15212","groups":[127],"key":""},{"id":"668","name":"[AUTOMATION] Call to OP: Credit Limit","descriptionHtml":"","callToAction":"[AUTOMATION] Call to OP: Credit Limit","introHtml":"<p>Call to OP to update Credit Limit</p>","icon":15320,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15320","groups":[],"key":""},{"id":"214","name":"[OLD] Credit Terms Update ","descriptionHtml":"<p>For more info on Credit Terms: <a href=\"https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.l8iojrp60rfy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.l8iojrp60rfy</a></p>","callToAction":"[OLD] Credit Terms Update ","introHtml":"<p>Request a credit terms update</p>\n<ul class=\"alternate\" type=\"square\">\n <li>This request is only necessary for accounts that require non-30 days credit terms</li>\n <li>Child account will inherit its parent's credit terms and does not need its own</li>\n <li>For more info on Credit Terms: <a href=\"https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.l8iojrp60rfy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.l8iojrp60rfy</a></li>\n <li>Subject to an SLA of 3 business days (for urgent requests, please leave a comment on the ticket with the reason for escalation)</li>\n</ul>","icon":14916,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14916","groups":[],"key":""},{"id":"701","name":"[Pending] Payment Method Update","descriptionHtml":"","callToAction":"[Pending] Payment Method Update","introHtml":"<p>Request for updating advertiser payment methods</p>","icon":14945,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14945","groups":[],"key":""},{"id":"706","name":"[Task] Custom Revenue Share","descriptionHtml":"","callToAction":"[Task] Custom Revenue Share","introHtml":"","icon":14945,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14945","groups":[],"key":""},{"id":"708","name":"[Task] Partner Payment Terms","descriptionHtml":"","callToAction":"[Task] Partner Payment Terms","introHtml":"","icon":14945,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14945","groups":[],"key":""},{"id":"700","name":"[Task] Partner Referral Commission","descriptionHtml":"","callToAction":"[Task] Partner Referral Commission","introHtml":"","icon":15320,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15320","groups":[],"key":""},{"id":"681","name":"[Task] Register Billing Adjustments - Ecomm","descriptionHtml":"","callToAction":"[Task] Register Billing Adjustments - Ecomm","introHtml":"","icon":15320,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15320","groups":[],"key":""},{"id":"676","name":"[Task] Register Billing Adjustments- Ads","descriptionHtml":"","callToAction":"[Task] Register Billing Adjustments- Ads","introHtml":"","icon":15320,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15320","groups":[],"key":""},{"id":"678","name":"[Task] Register Payment","descriptionHtml":"","callToAction":"[Task] Register Payment","introHtml":"","icon":15320,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15320","groups":[],"key":""},{"id":"680","name":"[Task] Update Credit Limit","descriptionHtml":"","callToAction":"[Task] Update Credit Limit","introHtml":"","icon":15320,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15320","groups":[],"key":""},{"id":"679","name":"[Task] Update Credit Terms","descriptionHtml":"","callToAction":"[Task] Update Credit Terms","introHtml":"","icon":15320,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15320","groups":[],"key":""},{"id":"677","name":"[Task] Update Payment Method","descriptionHtml":"","callToAction":"[Task] Update Payment Method","introHtml":"","icon":15320,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15320","groups":[],"key":""},{"id":"713","name":"[TBD] Payment Method Update","descriptionHtml":"","callToAction":"[TBD] Payment Method Update","introHtml":"<p>Request a payment method update</p>\n<ul class=\"alternate\" type=\"square\">\n <li>All OP created accounts are defaulted to invoice</li>\n <li>Child account will inherit its parent's payment method</li>\n <li>For more info on Payment Methods:</li>\n <li>Subject to an SLA of 3 business days (for urgent requests, please leave a comment on the ticket with the reason for escalation)</li>\n</ul>","icon":14945,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14945","groups":[],"key":""},{"id":"665","name":"[TEST] - Ecommerce campaign credit","descriptionHtml":"","callToAction":"[TEST] - Ecommerce campaign credit","introHtml":"<p>Request a credit to a partner's invoice (e.g., free trials for internal campaigns).</p>","icon":15320,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15320","groups":[],"key":""},{"id":"603","name":"[TEST] Credit card purchase v2","descriptionHtml":"","callToAction":"[TEST] Credit card purchase v2","introHtml":"<p>Request a purchase be made on a company credit card.</p>","icon":15127,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15127","groups":[],"key":""},{"id":"664","name":"[TESTING] Call to OP: RCI Adjustment","descriptionHtml":"","callToAction":"[TESTING] Call to OP: RCI Adjustment","introHtml":"<p>Testing request to configure to OP API endpoints</p>","icon":15320,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15320","groups":[],"key":""},{"id":"308","name":"B2B request","descriptionHtml":"","callToAction":"B2B request","introHtml":"<p>Get assistance with all Rokt B2B enquiries.</p>","icon":14919,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14919","groups":[],"key":""},{"id":"266","name":"Calendar request","descriptionHtml":"","callToAction":"Calendar request","introHtml":"<p>Get assistance with all Rokt Calendar enquiries.</p>","icon":15087,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15087","groups":[],"key":""},{"id":"714","name":"Channel Partnerships","descriptionHtml":"<p>IMPORTANT</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Campaign IDs are ONLY required for joint BD or partner-led deals where a specific campaign is eligible for 60/40 or 70/30 revenue share</li>\n <li>You must submit separate tickets for referral commissions and custom revenue share deals (i.e. 60/40, 70/30)</li>\n <li>For deals where the Partner collects $ directly from the advertiser, please submit a ticket here instead: <a href=\"https://rokt.atlassian.net/servicedesk/customer/portal/13/group/54/create/201\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://rokt.atlassian.net/servicedesk/customer/portal/13/group/54/create/201</a></li>\n</ul>","callToAction":"Channel Partnerships","introHtml":"<p>Submit a referral commission or custom revenue share deal for billing execution</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Subject to an SLA of 3 business days (for urgent requests, please leave a comment on the ticket with the reason for escalation)</li>\n</ul>","icon":14933,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14933","groups":[],"key":""},{"id":"224","name":"Credit card purchase","descriptionHtml":"<p>This ticket should be approved by an authorised approver (field below) for credit card and PayPal purchases. <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/warning.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> <font color=\"#B51E6D\"><b>Requests are only considered if your are logged into the portal with your Rokt email address</b></font>.</p>","callToAction":"Credit card purchase","introHtml":"<p>Request a purchase be made on a company credit card.</p>","icon":14918,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14918","groups":[],"key":""},{"id":"270","name":"Debtors (outstanding invoices)","descriptionHtml":"","callToAction":"Debtors (outstanding invoices)","introHtml":"<p>Request status update on outstanding customer invoices.</p>","icon":14918,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14918","groups":[],"key":""},{"id":"563","name":"Delinquency exemption ","descriptionHtml":"","callToAction":"Delinquency exemption ","introHtml":"<p>Request exemption</p>","icon":14918,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14918","groups":[],"key":""},{"id":"232","name":"Email request","descriptionHtml":"","callToAction":"Email request","introHtml":"<p>General request type for requests submitted via our various email addresses.</p>","icon":15089,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15089","groups":[],"key":""},{"id":"297","name":"Financial approval","descriptionHtml":"","callToAction":"Financial approval","introHtml":"<p>Request financial approval for your campaign. <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/information.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Created via OSD automation.</p>","icon":15127,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15127","groups":[],"key":""},{"id":"269","name":"General Ecommerce request","descriptionHtml":"","callToAction":"General Ecommerce request","introHtml":"<p>Get assistance for general Ecommerce questions.</p>","icon":14925,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14925","groups":[],"key":""},{"id":"548","name":"General Revenue request","descriptionHtml":"","callToAction":"General Revenue request","introHtml":"<p>Get assistance for general revenue questions.</p>","icon":14925,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14925","groups":[],"key":""},{"id":"964","name":"Missing Partner Bank Details","descriptionHtml":"","callToAction":"Missing Partner Bank Details","introHtml":"<p>Request payment details from AM or client contact</p>","icon":14945,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14945","groups":[],"key":""},{"id":"757","name":"Netsuite Invoice Responses","descriptionHtml":"","callToAction":"Netsuite Invoice Responses","introHtml":"<p>Response to Netsuite Notification for invoice approval requests</p>","icon":15088,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15088","groups":[],"key":""},{"id":"765","name":"Netsuite Reminders","descriptionHtml":"","callToAction":"Netsuite Reminders","introHtml":"","icon":15088,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15088","groups":[],"key":""},{"id":"707","name":"Partner Referral Commission","descriptionHtml":"","callToAction":"Partner Referral Commission","introHtml":"","icon":14945,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14945","groups":[],"key":""},{"id":"278","name":"People request","descriptionHtml":"<p>This is a hidden request type and only used by an automation rule.</p>","callToAction":"People request","introHtml":"<p>Staff joining, moving or leaving.</p>","icon":15106,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15106","groups":[],"key":""},{"id":"688","name":"Requisition: Vendor Approval","descriptionHtml":"","callToAction":"Requisition: Vendor Approval","introHtml":"<p>Used in the automated actions related to the vendor approval workflow generated from Workday</p>","icon":15320,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15320","groups":[],"key":""},{"id":"415","name":"Vendor approval","descriptionHtml":"<p><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/information.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Your request will also notify <b>Legal</b> and <b>Security</b> teams for their review; they may contact you should there be additional questions. --&gt; <a href=\"https://rokt.atlassian.net/wiki/spaces/RD/pages/1746633268\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here for instructions on how to use this form</a></p>","callToAction":"Vendor approval","introHtml":"<p>Request approval for a new vendor or renewal of an existing vendor contract.</p>","icon":14919,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14919","groups":[],"key":""}],"reqGroups":[{"id":50,"name":"Rokt Ads"},{"id":54,"name":"Rokt Ecommerce/Upsells"},{"id":127,"name":"Supplier/Vendor Payments (non-client specific)"},{"id":37,"name":"General Requests (non-client specific)"}],"orderMapping":{"50":[229,711,202,712,710,559,695],"73":[308],"67":[266],"54":[426,715,199,200,709,202,201,697],"37":[608,148],"127":[560,210,549,605,752]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":13,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMmU4NGMzNC1mZTAzLTRjMDktYjczNC1iYTY1MDJmNTIxYjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTcyNyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDQ2MzgzNTEsIm5iZiI6MTc0NDYzNzE1MX0.inst2BTpjLFkrZvJxT18_VtSjP_bAeQCYD5jX6a2qqQ","targetCollection":"upload-project-11727","endpointUrl":"https://api.media.atlassian.com","clientId":"a2e84c34-fe03-4c09-b734-ba6502f521b2","tokenDurationInMins":20}},"reqCreate":{"id":210,"projectId":11727,"form":{"name":"Invoice for Vendor/Supplier Payment","descriptionHtml":"","callToAction":"Invoice for Vendor/Supplier Payment","intro":"<p>Request an invoice be entered into Xero and subsequently paid.</p>","instructions":"","icon":14926,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14926","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_12312","fieldConfigId":"13943","label":"Your region","description":"Please select your region for accounts purpose.","descriptionHtml":"<p>Please select your region for accounts purpose.</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"11393","label":"US","selected":false,"children":[]},{"value":"11394","label":"AU","selected":false,"children":[]},{"value":"11395","label":"NZ","selected":false,"children":[]},{"value":"11397","label":"UK","selected":false,"children":[]},{"value":"11396","label":"SG","selected":false,"children":[]},{"value":"11398","label":"JP","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_13144","fieldConfigId":"14921","label":"Accounts Request Type for Filtering","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["14736"],"values":[{"value":"14723","label":"Customer bank details change","selected":false,"children":[]},{"value":"14724","label":"Credit limit increase","selected":false,"children":[]},{"value":"14725","label":"Credit terms change","selected":false,"children":[]},{"value":"14726","label":"Ads campaign credit","selected":false,"children":[]},{"value":"14727","label":"Debtors (outstanding invoices)","selected":false,"children":[]},{"value":"14728","label":"General revenue request","selected":false,"children":[]},{"value":"14729","label":"Ecommerce campaign credit","selected":false,"children":[]},{"value":"14730","label":"Payment queries","selected":false,"children":[]},{"value":"14731","label":"Partner bank details changes","selected":false,"children":[]},{"value":"14732","label":"Non-standard partnership agreements","selected":false,"children":[]},{"value":"14733","label":"Account exemption requests","selected":false,"children":[]},{"value":"14734","label":"General Ecommerce request","selected":false,"children":[]},{"value":"14735","label":"Vendor bank details change","selected":false,"children":[]},{"value":"14736","label":"Invoice for payment","selected":false,"children":[]},{"value":"14737","label":"General Payment Request","selected":false,"children":[]},{"value":"14738","label":"Brex credit card & budget request","selected":false,"children":[]},{"value":"14739","label":"General Payroll request","selected":false,"children":[]},{"value":"14740","label":"General Request","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"userpicker","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:userpicker","fieldId":"customfield_12322","fieldConfigId":"13954","label":"Business Owner approver","description":"(i) Please select a relevant approver who holds a +[financial delegation|https://drive.google.com/drive/u/1/folders/1xVRdyM7ODZULFPVG5O4QXS0tafECOmGD]+ within the value of the purchase requested; do not select an approver if you have already sent (or attached) email approval from the approver to the finance team.","descriptionHtml":"<p><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/information.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Please select a relevant approver who holds a <ins><a href=\"https://drive.google.com/drive/u/1/folders/1xVRdyM7ODZULFPVG5O4QXS0tafECOmGD\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">financial delegation</a></ins> within the value of the purchase requested; do not select an approver if you have already sent (or attached) email approval from the approver to the finance team.</p>","required":false,"displayed":true,"presetValues":[],"autoCompleteUrl":"https://rokt.atlassian.net/rest/api/1.0/users/picker?fieldName=customfield_12322&fieldConfigId=13954&projectId=11727&showAvatar=true&query="},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_12249","fieldConfigId":"13877","label":"What budget does this come from?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11466","label":"BD/CS","selected":false,"children":[]},{"value":"11467","label":"BD/CS - Exec","selected":false,"children":[]},{"value":"11468","label":"BD/CS - Japan","selected":false,"children":[]},{"value":"11469","label":"Business Analytics","selected":false,"children":[]},{"value":"11470","label":"Business Development","selected":false,"children":[]},{"value":"11471","label":"Business Development - Calreply","selected":false,"children":[]},{"value":"11472","label":"Corp Dev","selected":false,"children":[]},{"value":"11473","label":"Customer Success","selected":false,"children":[]},{"value":"11273","label":"Engineering","selected":false,"children":[]},{"value":"11474","label":"Engineering - Calreply","selected":false,"children":[]},{"value":"11274","label":"Executive","selected":false,"children":[]},{"value":"11475","label":"Executive - Corp Dev","selected":false,"children":[]},{"value":"11476","label":"Executive - EA","selected":false,"children":[]},{"value":"11275","label":"Finance","selected":false,"children":[]},{"value":"11477","label":"Finance - SVP","selected":false,"children":[]},{"value":"11365","label":"Legal","selected":false,"children":[]},{"value":"11276","label":"Marketing","selected":false,"children":[]},{"value":"11478","label":"Marketing - UX","selected":false,"children":[]},{"value":"12235","label":"Office Expense","selected":false,"children":[]},{"value":"11277","label":"Operations","selected":false,"children":[]},{"value":"11278","label":"Owned & Operated","selected":false,"children":[]},{"value":"11279","label":"People","selected":false,"children":[]},{"value":"11479","label":"People - Culture","selected":false,"children":[]},{"value":"11280","label":"Product","selected":false,"children":[]},{"value":"11480","label":"Product - Calreply","selected":false,"children":[]},{"value":"11368","label":"I'm not sure","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_12251","fieldConfigId":"13879","label":"Amount (total)","description":"Numeric value.","descriptionHtml":"<p>Numeric value.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11902","fieldConfigId":"13502","label":"Currency","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10708","label":"USD","selected":false,"children":[]},{"value":"10709","label":"CAD","selected":false,"children":[]},{"value":"10710","label":"AUD","selected":false,"children":[]},{"value":"10711","label":"GBP","selected":false,"children":[]},{"value":"10712","label":"NZD","selected":false,"children":[]},{"value":"10713","label":"SGD","selected":false,"children":[]},{"value":"10800","label":"EUR","selected":false,"children":[]},{"value":"11364","label":"JPY","selected":false,"children":[]},{"value":"11390","label":"Other (specify in description)","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_12256","fieldConfigId":"13884","label":"Vendor name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Invoice attachment","description":"Must attach an *invoice* and optional invoice approval.","descriptionHtml":"<p>Must attach an <b>invoice</b> and optional invoice approval.</p>","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/13/create/210","requestValidateBaseUrl":"/servicedesk/customer/portal/13/validate/210","calendarParams":{"firstDay":0,"date":"2025-04-14T09:25:52-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":true,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMmU4NGMzNC1mZTAzLTRjMDktYjczNC1iYTY1MDJmNTIxYjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTcyNyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDQ2MzgzNTIsIm5iZiI6MTc0NDYzNzE1Mn0.3W8WFmTGFYTRUK__7zExGrzcfsfgci01gEHs8c5c1Ng","targetCollection":"upload-project-11727","endpointUrl":"https://api.media.atlassian.com","clientId":"a2e84c34-fe03-4c09-b734-ba6502f521b2","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=rokt","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"be583190a1541ffc33315438fd018b05aa5ff0c9_lout","baseUrl":"https://rokt.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://rokt.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"a2e84c34-fe03-4c09-b734-ba6502f521b2","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"f59955da279748d087e106b6a060c844","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}