Credit adjustments for the current month's invoice must be submitted & approved by 5 PM EST on the first business day of the following month (e.g., April adjustments to be submitted and approved by the first business day in May).
Any credit requests after the cutoff date will be issued either as Credit Notes or adjustments to the next invoice
Credits are applied at the campaign-level - please submit multiple tickets for credits on more than one campaign
No SLA to credit adjustments as they'll be processed during invoicing. Credit notes requests are subject to an SLA of 3 days
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