{"xsrfToken":"4a5dc938261857083ff78d70a31d280188b83a03_lout","branding":{"id":"13","key":"asdsg","name":"Finance","portalBaseUrl":"/servicedesk/customer/portal/13","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/13/53","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#941959","headerLinkHoverBGColor":"#941959","headerBadgeColor":"#941959"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/04b670a1-c297-4ae0-abda-466f4103c059/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMmU4NGMzNC1mZTAzLTRjMDktYjczNC1iYTY1MDJmNTIxYjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA0YjY3MGExLWMyOTctNGFlMC1hYmRhLTQ2NmY0MTAzYzA1OSI6WyJyZWFkIl19LCJleHAiOjE3NDQ2MzQ5MTAsIm5iZiI6MTc0NDYzNDMxMH0.dAJ_-GGT9Hdi6LV7PUt7Rk7XlY8Z26IFv02a1uPBp6g&client=a2e84c34-fe03-4c09-b734-ba6502f521b2&mode=fit","logoId":"04b670a1-c297-4ae0-abda-466f4103c059","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Rokt Service Center","sharedPortalName":"Rokt Service Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Rokt Service Center","sharedPortalName":"Rokt Service Center","localeDisplayName":"English (United States)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#25211f","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/26ef37d2-f1b2-440f-9b2c-279cb87d64ac/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMmU4NGMzNC1mZTAzLTRjMDktYjczNC1iYTY1MDJmNTIxYjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI2ZWYzN2QyLWYxYjItNDQwZi05YjJjLTI3OWNiODdkNjRhYyI6WyJyZWFkIl19LCJleHAiOjE3NDQ2MzQ5MTAsIm5iZiI6MTc0NDYzNDMxMH0.xZHnn3bdFp6wEXo_cu_zlIH2qCPBWxkbZ6QgxpdLHN4&client=a2e84c34-fe03-4c09-b734-ba6502f521b2&height=300&mode=fit","bannerMediaApiFileId":"26ef37d2-f1b2-440f-9b2c-279cb87d64ac","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"13","key":"asdsg","projectId":11727,"serviceDeskId":13,"name":"Finance","description":"<p>Raise any finance-related requests from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/13","reqTypes":[{"id":"229","name":"Ads Credit Requests","descriptionHtml":"","callToAction":"Ads Credit Requests","introHtml":"<p>Request a credit for Advertiser spend</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Credit adjustments for the current month's invoice must be submitted &amp; approved by 5 PM EST on the first business day of the following month (e.g., April adjustments to be submitted and approved by the first business day in May).</li>\n <li>Any credit requests after the cutoff date will be issued either as Credit Notes or adjustments to the next invoice</li>\n <li>Credits are applied at the campaign-level - please submit multiple tickets for credits on more than one campaign</li>\n <li>No SLA to credit adjustments as they'll be processed during invoicing. Credit notes requests are subject to an SLA of 3 days</li>\n</ul>","icon":14941,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14941","groups":[50],"key":""},{"id":"710","name":"Bank Documents & Forms Request","descriptionHtml":"","callToAction":"Bank Documents & Forms Request","introHtml":"<p>Submit a support request on the client's vendor forms or acquire Rokt's bank information</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Bank letters, W-9, and blank invoice templates can be found: <a href=\"https://drive.google.com/drive/folders/1ZYoyNrsMHZB7UX2q48R_h_x1aS8hxPql\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://drive.google.com/drive/folders/1ZYoyNrsMHZB7UX2q48R_h_x1aS8hxPql</a></li>\n <li>Subject to an SLA of 5 business days (for urgent requests, please leave a comment on the ticket with the reason for escalation)</li>\n</ul>","icon":14926,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14926","groups":[50],"key":""},{"id":"605","name":"Brex Credit Card & Budget Request","descriptionHtml":"<p>Use this form to submit requests for new budgets in Brex. If you already have a budget setup in Brex please use the 'Request Limit' option in the Brex portal</p>\n<p>See this guru card for more information - <a href=\"https://app.getguru.com/card/i9BnpxbT/Increase-credit-limit-of-your-budget-Brex-Empower\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://app.getguru.com/card/i9BnpxbT/Increase-credit-limit-of-your-budget-Brex-Empower</a></p>","callToAction":"Brex Credit Card & Budget Request","introHtml":"<p>Use this form to submit requests for new budgets in Brex</p>","icon":14918,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14918","groups":[127],"key":""},{"id":"202","name":"Credit Limit Increase","descriptionHtml":"<p>For more info on Credit Limits: <a href=\"https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.l8iojrp60rfy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.l8iojrp60rfy</a></p>","callToAction":"Credit Limit Increase","introHtml":"<p>Request a credit limit increase</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Child account will inherit its parent's credit limit and does not need its own</li>\n <li>For more info on Credit Limits: <a href=\"https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.l8iojrp60rfy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.l8iojrp60rfy</a></li>\n <li>Subject to an SLA of 1 business day (for urgent requests, please leave a comment on the ticket with the reason for escalation)</li>\n</ul>","icon":14945,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14945","groups":[54,50],"key":""},{"id":"712","name":"Credit Terms Update","descriptionHtml":"","callToAction":"Credit Terms Update","introHtml":"<p>Request a credit terms update</p>\n<ul class=\"alternate\" type=\"square\">\n <li>This request is only necessary for accounts that require non-30 days credit terms</li>\n <li>Child account will inherit its parent's credit terms and does not need its own</li>\n <li>For more info on Credit Terms: <a href=\"https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.l8iojrp60rfy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.l8iojrp60rfy</a></li>\n <li>Subject to an SLA of 3 business days (for urgent requests, please leave a comment on the ticket with the reason for escalation)</li>\n</ul>","icon":14916,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14916","groups":[50],"key":""},{"id":"426","name":"Ecommerce Credit Request","descriptionHtml":"","callToAction":"Ecommerce Credit Request","introHtml":"<p>Request a credit for Ecommerce Partner (i.e. for commercial lever)</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Please submit RCI adjustment requests as soon as the adjustment amounts are determined and no later than business day 10 of the following month</li>\n <li>Any credit requests after the cutoff date will be applied to the following month's RCI</li>\n</ul>","icon":14941,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14941","groups":[54],"key":""},{"id":"608","name":"General Payroll request","descriptionHtml":"","callToAction":"General Payroll request","introHtml":"<p>Get assistance for general payroll questions.</p>","icon":14918,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14918","groups":[37],"key":""},{"id":"148","name":"General request","descriptionHtml":"","callToAction":"General request","introHtml":"<p>Get assistance for general accounts questions.</p>","icon":14925,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14925","groups":[37],"key":""},{"id":"549","name":"General Vendor/Supplier Payment request","descriptionHtml":"","callToAction":"General Vendor/Supplier Payment request","introHtml":"<p>Get assistance for general payment questions.</p>","icon":14925,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14925","groups":[127],"key":""},{"id":"210","name":"Invoice for Vendor/Supplier Payment","descriptionHtml":"","callToAction":"Invoice for Vendor/Supplier Payment","introHtml":"<p>Request an invoice be entered into Xero and subsequently paid.</p>","icon":14926,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14926","groups":[127],"key":""},{"id":"711","name":"Invoice Inquiries (all things related to issued invoices)","descriptionHtml":"","callToAction":"Invoice Inquiries (all things related to issued invoices)","introHtml":"<p>Submit a question or investigation request regarding an existing invoice</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Before submitting, please see if the question is already covered in the Billing FAQ doc: <a href=\"https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.4u6qewkssd0g\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.4u6qewkssd0g</a></li>\n <li>Subject to an SLA of 3 business days (for urgent requests, please leave a comment on the ticket with the reason for escalation)</li>\n</ul>","icon":15185,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15185","groups":[50],"key":""},{"id":"559","name":"Non-Standard Ads Agreements & Terms ","descriptionHtml":"","callToAction":"Non-Standard Ads Agreements & Terms ","introHtml":"<p>Submit non-standard billing terms/arrangements for Financial review</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Subject to an SLA of 3 business days (for urgent requests, please leave a comment on the ticket with the reason for escalation)</li>\n</ul>","icon":14919,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14919","groups":[50],"key":""},{"id":"201","name":"Non-Standard Partnership Agreements","descriptionHtml":"","callToAction":"Non-Standard Partnership Agreements","introHtml":"<p>Submit non-standard Partner terms/arrangements for Financial review</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Subject to an SLA of 3 business days (for urgent requests, please leave a comment on the ticket with the reason for escalation)</li>\n</ul>","icon":14915,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14915","groups":[54],"key":""},{"id":"695","name":"Other Ads Request","descriptionHtml":"","callToAction":"Other Ads Request","introHtml":"<p>Submit a request for other Ads inquiries</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Before submitting, please see if the question is already covered in the Billing FAQ doc: <a href=\"https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.u5liufsz25s\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.u5liufsz25s</a></li>\n <li>Subject to an SLA of 5 business days (for urgent requests, please leave a comment on the ticket with the reason for escalation)</li>\n</ul>","icon":14925,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14925","groups":[50],"key":""},{"id":"697","name":"Other Ecommerce Requests","descriptionHtml":"","callToAction":"Other Ecommerce Requests","introHtml":"<p>Submit a request for other Ecommerce inquiries</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Before submitting, please see if the question is already covered in the Billing FAQ doc: <a href=\"https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.u5liufsz25s\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.u5liufsz25s</a></li>\n <li>Subject to an SLA of 5 business days (for urgent requests, please leave a comment on the ticket with the reason for escalation)</li>\n</ul>","icon":14925,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14925","groups":[54],"key":""},{"id":"200","name":"Partner Bank Details Submission","descriptionHtml":"","callToAction":"Partner Bank Details Submission","introHtml":"<p>Submit partner bank information</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Child account will inherit its parent's bank details and does not need its own</li>\n <li>Partner bank details must be verified before being entered into our system. The verification process is usually done over a call with the client.</li>\n <li>Subject to an SLA of 5 business days (for urgent requests, please leave a comment on the ticket with the reason for escalation)</li>\n</ul>","icon":14931,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14931","groups":[54],"key":""},{"id":"199","name":"Partner Payment Inquiries","descriptionHtml":"","callToAction":"Partner Payment Inquiries","introHtml":"<p>Submit an inquiry regarding a scheduled/pending or paid Partner RCI payment</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Estimated payment date, payment status, payment amount and RCI PDFs are available on the RCI Dashboard page in OP</li>\n <li>Before submitting, please see if the question is already covered in the Billing FAQ doc: <a href=\"https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.6x6octtr953d\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.6x6octtr953d</a></li>\n <li>Subject to an SLA of 3 business days (for urgent requests, please leave a comment on the ticket with the reason for escalation)</li>\n</ul>","icon":14918,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14918","groups":[54],"key":""},{"id":"709","name":"Partner Payment Terms Update","descriptionHtml":"","callToAction":"Partner Payment Terms Update","introHtml":"<p>Request a payment terms update</p>\n<ul class=\"alternate\" type=\"square\">\n <li>This request is only necessary for accounts that require non-45 days payment terms</li>\n <li>Child account will inherit its parent's payment terms and does not need its own</li>\n <li>For more info on Payment Terms: <a href=\"https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.l8iojrp60rfy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.l8iojrp60rfy</a></li>\n <li>Subject to an SLA of 3 business days (for urgent requests, please leave a comment on the ticket with the reason for escalation)</li>\n</ul>","icon":14916,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14916","groups":[54],"key":""},{"id":"715","name":"RCI Inquiries (all things related to an issued RCI)","descriptionHtml":"","callToAction":"RCI Inquiries (all things related to an issued RCI)","introHtml":"<p>Submit a question or investigation request regarding an existing RCI</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Before submitting, please see if the question is already covered in the Billing FAQ doc: <a href=\"https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.u5liufsz25s\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.u5liufsz25s</a></li>\n <li>Subject to an SLA of 3 business days (for urgent requests, please leave a comment on the ticket with the reason for escalation)</li>\n</ul>","icon":14906,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14906","groups":[54],"key":""},{"id":"752","name":"Requisition Approval","descriptionHtml":"","callToAction":"Requisition Approval","introHtml":"<p>Use this form to raise requisitions</p>","icon":15371,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15371","groups":[127],"key":""},{"id":"560","name":"Vendor Bank Details Change","descriptionHtml":"","callToAction":"Vendor Bank Details Change","introHtml":"<p>Let the Finance team know about a change in vendor bank details.</p>","icon":15212,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15212","groups":[127],"key":""},{"id":"668","name":"[AUTOMATION] Call to OP: Credit Limit","descriptionHtml":"","callToAction":"[AUTOMATION] Call to OP: Credit Limit","introHtml":"<p>Call to OP to update Credit Limit</p>","icon":15320,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15320","groups":[],"key":""},{"id":"214","name":"[OLD] Credit Terms Update ","descriptionHtml":"<p>For more info on Credit Terms: <a href=\"https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.l8iojrp60rfy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.l8iojrp60rfy</a></p>","callToAction":"[OLD] Credit Terms Update ","introHtml":"<p>Request a credit terms update</p>\n<ul class=\"alternate\" type=\"square\">\n <li>This request is only necessary for accounts that require non-30 days credit terms</li>\n <li>Child account will inherit its parent's credit terms and does not need its own</li>\n <li>For more info on Credit Terms: <a href=\"https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.l8iojrp60rfy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.google.com/document/d/1k6zgZIlwm8nV4p9qz1ggdSZdCubDckMhUWW_a0om-U4/edit#heading=h.l8iojrp60rfy</a></li>\n <li>Subject to an SLA of 3 business days (for urgent requests, please leave a comment on the ticket with the reason for escalation)</li>\n</ul>","icon":14916,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14916","groups":[],"key":""},{"id":"701","name":"[Pending] Payment Method Update","descriptionHtml":"","callToAction":"[Pending] Payment Method Update","introHtml":"<p>Request for updating advertiser payment methods</p>","icon":14945,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14945","groups":[],"key":""},{"id":"706","name":"[Task] Custom Revenue Share","descriptionHtml":"","callToAction":"[Task] Custom Revenue Share","introHtml":"","icon":14945,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14945","groups":[],"key":""},{"id":"708","name":"[Task] Partner Payment Terms","descriptionHtml":"","callToAction":"[Task] Partner Payment Terms","introHtml":"","icon":14945,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14945","groups":[],"key":""},{"id":"700","name":"[Task] Partner Referral Commission","descriptionHtml":"","callToAction":"[Task] Partner Referral Commission","introHtml":"","icon":15320,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15320","groups":[],"key":""},{"id":"681","name":"[Task] Register Billing Adjustments - Ecomm","descriptionHtml":"","callToAction":"[Task] Register Billing Adjustments - Ecomm","introHtml":"","icon":15320,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15320","groups":[],"key":""},{"id":"676","name":"[Task] Register Billing Adjustments- Ads","descriptionHtml":"","callToAction":"[Task] Register Billing Adjustments- Ads","introHtml":"","icon":15320,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15320","groups":[],"key":""},{"id":"678","name":"[Task] Register Payment","descriptionHtml":"","callToAction":"[Task] Register Payment","introHtml":"","icon":15320,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15320","groups":[],"key":""},{"id":"680","name":"[Task] Update Credit Limit","descriptionHtml":"","callToAction":"[Task] Update Credit Limit","introHtml":"","icon":15320,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15320","groups":[],"key":""},{"id":"679","name":"[Task] Update Credit Terms","descriptionHtml":"","callToAction":"[Task] Update Credit Terms","introHtml":"","icon":15320,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15320","groups":[],"key":""},{"id":"677","name":"[Task] Update Payment Method","descriptionHtml":"","callToAction":"[Task] Update Payment Method","introHtml":"","icon":15320,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15320","groups":[],"key":""},{"id":"713","name":"[TBD] Payment Method Update","descriptionHtml":"","callToAction":"[TBD] Payment Method Update","introHtml":"<p>Request a payment method update</p>\n<ul class=\"alternate\" type=\"square\">\n <li>All OP created accounts are defaulted to invoice</li>\n <li>Child account will inherit its parent's payment method</li>\n <li>For more info on Payment Methods:</li>\n <li>Subject to an SLA of 3 business days (for urgent requests, please leave a comment on the ticket with the reason for escalation)</li>\n</ul>","icon":14945,"iconUrl":"https://rokt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14945","groups":[],"key":""},{"id":"665","name":"[TEST] - Ecommerce campaign credit","descriptionHtml":"","callToAction":"[TEST] - Ecommerce campaign credit","introHtml":"<p>Request a credit to a partner's invoice (e.g., free trials for internal 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